For deliveries within mainland UK:
> Free delivery on all orders (mounted or framed)
> Delivery time is typically 5-10 working days but this may well vary on certain orders such as Commissions or Hand Embellished work for example
> All orders are sent via courier service.
For deliveries outside mainland UK:
> Europe: £39.99 delivery charge applies for mounted pieces
> Rest of the world (RoW): £59.99 delivery charge applies for mounted pieces
> Please enquire for cost to ship framed pieces outside the UK
> Delivery time is typically 7-14 working days but this may well vary on certain orders such as Commissions or Hand Embellished work for example. Please contact us for exact timings
> All international duties and taxes in relationship to orders from outside the UK are the responsibility of the purchaser
> Sent via international courier service
All items are delivered in protective packaging and are insured up to the point of delivery. Upon delivery they become the responsibility of the purchaser. New Look Art does not accept any liability whatsoever for delayed delivery caused by any third party incidents.
Collection of purchases:
If you would like to arrange collection of your purchase, please contact us prior to placing your order.
Collection is from the following address in South East London - 33 Tolworth Broadway, Surbiton, London, KT6 7DJ.
RETURNS & DAMAGED GOODS
We do not accept returns. If your item arrives damaged, please contact us within 24 hours and we will be happy to arrange a refund if a replacement cannot be organised. You must keep the damaged item together with any damaged packaging.